Frequency

Frontlines, Fusion & Friction

In this episode, Jenni Field and Chuck Gose explore the evolving landscape of employee communication and experience. 
They dig into the growing disconnect with frontline workers, the surprising decision by Moderna to merge HR and IT, and why internal communicators should start thinking more like journalists. The conversation also dives into Gallup’s “remote work paradox,” highlighting how employees can be both highly engaged and deeply stressed. 
Throughout, Jenni and Chuck emphasize the value of listening, the risks of surface-level metrics, and the growing need for clarity, connection, and courage in how organizations communicate.
The links and articles that inspired this week's episode:
(4:45) Frontline Friction Report from Unily and ScreenCloud 
(11:05) Moderna merges HR and IT departments
(16:45) From headlines to deadlines
(22:57) Remote work paradox
 
🎶 Theme music for Frequency is “Blessed Be the Weary," produced by Poet Ali.You can find the track on Spotify, Apple Music, and wherever you stream music. We're grateful to Poet for setting the tone with his powerful, reflective sound.
 Connect with Jenni Field and Chuck Gose on LinkedIn.

Presence, Productivity & Powerful Storytelling

In this episode of Frequency, Chuck Gose and Jenni Field explore some of the latest themes related to employee satisfaction, engagement, and the return to office debate. 
They discuss the importance of understanding employee satisfaction versus engagement and delve into the complexities of the return to office debate, highlighting control issues and the need for organizations to address underlying problems rather than relying on superficial solutions. 
They explore the evolving definitions of productivity for knowledge workers, emphasizing the need for clarity in what productivity means in different contexts. They get into the age old debate of the importance of internal communications and the ongoing struggle to define its role within organizations. 
The conversation shifts to the significance of storytelling as a powerful tool for communicators, highlighting its potential to enhance engagement and understanding and question whether this is what communicators really mean when they are focusing on creativity. 
Finally, they reflect on the dangers of relying on short-form content for decision-making, stressing the value of long-form, nuanced information.
 
The links and articles that inspired this week’s episode: 
 
(09:03) Employee Satisfaction vs. EngagementBuild the Life you Want by Arthur C Brooks and Opray Winfrey
(16:53) Return-To-Office: It's Not About Productivity, It's About Power
(27:41) The Role of Internal Communications
(35:56) The Power of Storytelling in Internal CommsExtra - Adobe Creative Type quiz 
 
🎶 Theme music for Frequency is “Blessed Be the Weary," produced by Poet Ali.You can find the track on Spotify, Apple Music, and wherever you stream music. We're grateful to Poet for setting the tone with his powerful, reflective sound.
 
Connect with Jenni Field and Chuck Gose on LinkedIn. 

Anxiety, Adaptability & Authentic Communication

In this episode, Chuck and Jenni explore the challenges for HR teams in 2025, whether the term Adaptability Quotient (AQ) is a buzzword or a real focus for leaders and the latest data in the Return to Office (RTO) mandate. They get spicy with conversations about data and metrics while questioning whether everyone is worried about work or if it’s how we are being made to feel by the constant reports in the media. 
They uncover more cultural difference in vehicle regulations and themed parties while they discuss the importance of understanding happiness…. and the future of Las Vegas! 
Through their conversation, they emphasize the importance of aligning organizational strategies with employee engagement and the need for effective communication in addressing workplace concerns.
 
The links and articles that inspired this week's episode:
(04:49) The Evolution of HR: Climbing the Peaks of Challenges
(12:06) Navigating Workplace Anxiety: The Disconnect Between Leaders and Employees
(20:07) Understanding Adaptability Quotient (AQ) in Leadership
(25:25) The Evolution of Hybrid Work
(30:53) Did automation kill marketing? Is Comms next?
 
🎶 Theme music for Frequency is “Blessed Be the Weary," produced by Poet Ali.You can find the track on Spotify, Apple Music, and wherever you stream music. We're grateful to Poet for setting the tone with his powerful, reflective sound.
Connect with Jenni Field and Chuck Gose on LinkedIn.

Gaps, Guidance & Getting Communication Right

In this episode of Frequency, Chuck and Jenni discuss various aspects of communication, culture and employee experience. 
They explore the importance of diversity, equity, and inclusion in leadership, and some of the latest research into the significant communication gaps between leaders and employees. The discussion emphasizes the need for credible leadership and effective communication strategies to foster a positive organizational culture. 
In this conversation, Chuck reinforces the complexities of communication within organizations, emphasizing the differences in communication strategies based on company size. 
The conversation also touches on the pressures of personal branding in the digital age and the misconceptions surrounding psychological safety in the workplace, advocating for a deeper understanding of these concepts to improve organizational culture.
The links and articles that inspired this week’s episode: 
(7:25) Marriott’s CEO spoke out about DEI. The next day, he had 40,000 emails from his associates
(16:27) Axios HQ 2025 Internal Communications Report
(28:57) The pressure of personal brand
(36:30) What People Get Wrong About Psychological Safety
 
 
🎶 Theme music for Frequency is “Blessed Be the Weary," produced by Poet Ali. You can find the track on Spotify, Apple Music, and wherever you stream music. We're grateful to Poet for setting the tone with his powerful, reflective sound.
 
Connect with Jenni Field and Chuck Gose on LinkedIn.

Buzzwords, Bots & Bad Data

In this episode of Frequency, Chuck and Jenni tackle some of the most pressing and polarizing questions in internal communication today. From the ethics of recording meetings to the over-intellectualization of the profession, they pull no punches.
They unpack key research from Harvard Business Review and Stanford University, exploring employee trust in AI-generated CEO messages, the slippery slope of strategic comms jargon, and why giving employees some autonomy over where they work might be the best culture decision a company can make.
Along the way, they share personal stories, challenge long-standing norms in comms, and even debate how fast people really listen to podcasts.
The links and articles that inspired this week’s episode: 
(11:55)  Why CEOs Should Think Twice Before Using AI to Write Message
(17:40) Stanford Professor on Hybrid Working and Why Companies Should Let Employees Choose
(24:15) Is Comms Becoming Too Intellectualized?
(31:05) Should You Record That Meeting?
🎶 Theme music for Frequency is “Blessed Be the Weary," produced by Poet Ali.You can find the track on Spotify, Apple Music, and wherever you stream music. We're grateful to Poet for setting the tone with his powerful, reflective sound.
 Connect with Jenni Field and Chuck Gose on LinkedIn.

C-Suite Shuffles, the Strategy Spiral and the Spice Girls

In this episode of Frequency, Chuck and Jenni explore the challenges for people managers, the importance of impact of communication leaders and whether or not employees are exhausted by the cycle of strategy shifts.
They delve into the challenge of employee engagement scores and work-life balance (a term Chuck doesn’t enjoy) and they discuss the challenges for first-time leaders who are often left without the support or skills they need. The conversation also dives into the distinction between change fatigue and strategy fatigue, why both are a factor for employees and Jenni and Chuck debate about which employee groups feel them. 
They share the news that the communications unconference Comms Reboot is coming to Toronto in June in partnership with Contact Monkey and as they discuss the week that’s been and the week ahead somehow the Spice Girls get involved!
Whether you’re feeling stuck in a strategy rut or just here for the zig-a-zig-ah, this episode brings both clarity and a little fun to the challenges we all face at work each week. 
 
The topics and articles discussed in this week’s episode:
(4:10) Employee Engagement Trends Report 2025: McLean & Company Publishes New Research on Shifts Shaping the Workplace
(12:35) Departed CCOs not being replaced
(19:30) How to Prevent Strategy Fatigue
 
🇨🇦 If you want to come along to Comms Reboot: Comms Reboot - The Communication Unconference - Toronto | Redefining Communications
📕 If you want to grab a copy of Jenni’s book you can get it on Amazon and you can get signed exclusive hardback copies directly from her: Nobody Believes You | Redefining Communications
 
🎶 Theme music for Frequency is “Blessed Be the Weary," produced by Poet Ali.You can find the track on Spotify, Apple Music, and wherever you stream music. We're grateful to Poet for setting the tone with his powerful, reflective sound.
 
Connect with Jenni Field and Chuck Gose on LinkedIn. 
 

Fear, Fuzziness & the Future of Work

In this debut episode of Frequency, Jenni and Chuck kick things off by sharing what led them to create a podcast focused on internal communication, employee experience, and workplace culture.
From navigating generational shifts to dissecting the role of AI in the workplace, they dive into the headlines and the undercurrents shaping today's workforce.
They reflect on the evolution of the internal comms industry over the past decade, calling out long-standing challenges, gaps in education, and the critical need for stronger partnerships across the organization.
The conversation zeroes in on the growing impact of AI, from leadership’s role in guiding adoption to the very real resistance felt by employees. Chuck and Jenni unpack the fear, the fuzzy expectations, and the opportunity for communicators to lead through clarity and empowerment.
Whether you're rethinking your tech stack, your team’s culture, or how to stay human in a high-tech workplace, this episode sets the tone for the honest, curious conversations to come.
 
The topics and articles discussed in this episode:
(5:15) What's Changed in Internal Communication? Ten Years of Transformation Revealed
(13:50) Over one-third of U.S. managers say they’d prefer AI to Gen Z hires
(23:15) 31% of employees are sabotaging AI efforts
(32:40) Employees are unclear of what’s expected of them 
 
🎶 Theme music for Frequency is “Blessed Be the Weary," produced by Poet Ali.You can find the track on Spotify, Apple Music, and wherever you stream music. We're grateful to Poet for setting the tone with his powerful, reflective sound.
 
Connect with Jenni Field and Chuck Gose on LinkedIn. 
 
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Coming soon - Frequency from Chuck Gose and Jenni Field

Get ready to tune in to Frequency, where internal comms, HR, leadership, and employee experience collide in one powerhouse podcast. In this teaser episode, hosts Chuck Gose and Jenni Field give you a taste of what’s to come: thought-provoking conversations, lively debates, and fresh takes on the workplace challenges you’re facing.
Whether it’s driving change, reaching frontline employees, or creating a culture that sticks, Frequency is your new go-to source for practical insights and bold opinions.
Join us as we shake up the status quo and make internal communications, leadership, and employee engagement anything but ordinary.
This is just the beginning.
 
About Chuck: 
Chuck is an internal comms ring leader with 25+ years of experience. A self-proclaimed Skyline Chili connoisseur and Duran Duran fan with nearly 20 years of experience in marketing, corporate communications, and internal communications, he is the founder of ICology, a community resource dedicated to the internal communications profession. 
He is the co-creator of the Periodic Table of Internal Communications, the co-author of “The Very Hungry Communicator” and a one-time blimp pilot.
How to connect with Chuck:
LinkedIn: https://linkedin.com/in/chuckgose
Instagram: https://instagram.com/chuckgose
Website: https://joinicology.com
About Jenni: 
Jenni Field is an expert in leadership credibility and internal communication. 
Author of Influential Internal Communication, and Nobody Believes You - Become a Leader People Will Follow, her work as an international speaker, mentor and consultant helps leaders and their organisations become more efficient and more engaging. 
How to connect with Jenni: 
LinkedIn: https://www.linkedin.com/in/jennifield/
Instagram: https://www.instagram.com/jennifield/
Website: Jenni Field | Expert in Organisational Comms & Leadership
 
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